Tech Support Solutions for Long-Term Success

Consignix provides premium TOS ( Technical Outsourcing Solutions ) for businesses seeking reliable, long-term partnerships. We become an extension of your team to deliver exceptional customer experiences.

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Our Tech Support Services

Comprehensive solutions tailored to your business needs

Technical Support Solutions

We provide expert Tier 1 and Tier 2 technical support, remote troubleshooting, and seamless SaaS onboarding to ensure your customers get fast, reliable help when they need it most.

Omnichannel Customer Support

Delivering unified customer experiences across email, chat, and multiple channels, we manage tickets and escalations with speed and empathy to keep satisfaction high.

24/7 Managed Support Services

Our team ensures uninterrupted business continuity with dependable after-hours, weekend, and holiday support tailored to your operational demands.

Why We're Different

We build support teams aligned to your product, not just plug-and-play

Built to Support SaaS, Cloud & Beyond

We work with IT companies across industries — from SaaS and cloud platforms to enterprise software and managed services — to deliver support that’s not only responsive, but aligned with your tools, tone, and technical needs.

Typical BPOs

Generic agents
Speed-first onboarding
Standardized processes
Volume focus
Limited collaboration

Consignix TOS

Handpicked, client-trained teams
4–8 week structured ramp-up
Custom SOPs & flexible SLAs
Resolution quality & CX focus
Direct communication & transparent workflows

Why Partner Long-Term with Consignix?

Consistent Quality: Our long-term approach ensures consistent service quality as our team deeply understands your business.
Cost Efficiency: Reduce operational costs by up to 40% while maintaining premium support quality.
Scalability: Easily scale your support operations based on seasonal demands.
24/7 Availability: Around-the-clock support coverage across all time zones.
Continuous Improvement: Regular performance reviews and process optimization for ongoing enhancement.
Dedicated Account Management: Your success manager ensures alignment with your evolving business goals.

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Our Client Success Process

Transparent workflows that ensure quality and reliability

How We Onboard Clients

Discovery Meeting: Understand your business goals and support requirements
Customized Plan: Develop a tailored onboarding strategy
Team Assignment: Match your needs with our specialized experts
Knowledge Transfer: Comprehensive training on your products/services
Process Integration: Seamless integration with your existing workflows
Pilot Phase: Test and refine processes before full launch

Training & QA Workflows

Comprehensive Training: 80 hours of initial product/service training
Continuous Learning: Monthly upskilling sessions
Quality Monitoring: Real-time call/chat monitoring
Performance Metrics: Daily tracking of KPIs
Feedback Loops: Weekly performance reviews
Certification Program: Tiered certification for technical expertise
Calibration Sessions: Weekly alignment on quality standards

Meet Our Founder

People behind Consignix

Nishal Vanande

Founder

Computer Science Engineer with 3+ years in tech support and project management. Nishal founded Consignix to build reliable, focused support teams that feel like part of your in-house crew.

"At Consignix, we don't just provide support services - we build long-term partnerships that help businesses thrive. Our success is measured by our clients' success."

Ready to Enhance Your Tech Support?

Partner with Consignix for reliable, long-term tech support solutions that grow with your business. Let's discuss how we can support your success.